ORDER DELAY STATUS
We would like to thank you for your patience with us as we continue to try and get your orders shipped out. Unfortunately, due to the unforeseen circumstances, the Chinese government has instilled a ban on all businesses and factories to remain closed till Feb 17th. This is unfortunately later than the date they had provided for us earlier being Feb 10th.
As you may know, this is due to the CoronaVirus outbreak that has stopped most trades with China at the moment. Our staff at the factories and warehouses have not been able to go to work and continue manufacturing and shipping out due to these circumstances.
This current situation has not only affected our company, it has also had a toll on the biggest companies in the world including Tesla, Apple and many other companies in the pharmaceutical industry. The bulk of our orders have been packaged and ready to ship as soon as the ban is uplifted, the others will be manufactured, tested and shipped as soon as we go back to production. You will receive an email with your tracking information as soon as your order is shipped.
We apologize for any inconvenience this may have caused, we will continue to work to the best of our ability to get your order shipped out, so rest assured that you will receive your order very soon. We hope you can understand that the current issue is completely out of our control as this ban has negatively impacted the entire economy in China at the moment.
We appreciate the patience you have shown us throughout this tragic time and would love to make sure you are happy and satisfied. Our support team is always there to help you if you have any questions or concerns, you can reach us at firstname.lastname@example.org.